CASE STUDY

Industry Sector - Legal Services

Prestigious London Law Firm Mishcon de Reya Deploys FloSuite for BPM

Scenario:

Mishcon de Reya wished to implement a business process management solution as an enterprise platform to streamline core legal, finance and administrative procedures.

Background:

Mishcon de Reya is a mid-sized law firm offering a diverse range of legal services for businesses and individuals in the UK and overseas.

While widely known for its high profile private client work, London-based Mishcon de Reya’s foundation is based upon a dynamic range of small and mid-sized businesses. By combining the firm’s expertise and entrepreneurial spirit with its clients' own drive and ambitions, Mishcon de Reya aims to deliver innovative legal and commercial solutions that help businesses fulfil their strategies.

The firm wished to support these commercial objectives by contracting FloSuite Ltd to improve key business processes through deployment of its flexible BPM solution. The FloSuite Web-delivered BPM solution, built using the latest Microsoft .Net tools and industry standards, offered the best fit to match the requirements of this prestigious London law firm based on:

  • The product’s ability to simplify the underlying technical issues involved in BPM; and
  • Enable end users to easily capture, change and manage client, case or workflow-centric business processes

Implementation:

Initial roll-out has been targeted at administrative procedures that involve updating information held in multiple computerised systems, such as new client/matter inception and new employee/leaver processing. As part of the FloSuite deal, Mishcon de Reya have received process management consultancy, training and support services. Initial deployment is focused on new client/matter inception, including:

  • Integration of key applications, including InterAction, Elite, Interwoven WorkSite and Microsoft Exchange
  • Money laundering procedures
  • Credit checking
  • Conflict of interest checking
  • Letter of engagement production
  • Approval processes based on values and data

Second phase deployment priorities include:

  • New employee start – including creation of phone extension and voicemail, updating internal phone directory, creating IT user accounts and log-ins, configuration of applications, equipment orders, updating hardware asset list
  • Staff leaver processes – including termination of IT user accounts, termination/redirect for phone and voice mail accounts, password resetting, equipment return and collection reminders, updating internal phone directory, updating hardware asset list, deletion of staff profile and mailbox

Business Benefits:

FloSuite provides a common user environment that allows front office staff to rapidly initiate and manage procedures that cut across multiple systems. By providing a controlled environment that can integrate Mishcon de Reya’s core systems, the introduction of FloSuite will help the firm speed up administrative processes.

Peter Wonson, IT Director, Mishcon de Reya, added: “FloSuite was selected on the key product strengths of flexibility and rapid implementation. We believe FloSuite will enable Mishcon de Reya to make significant improvements integrating internal systems together to improve the efficiency and accuracy of core aspects of day-to-day operations.

“FloSuite also offers excellent opportunities for long-term development and management of core processes through the flexibility and ease-of-use of its Microsoft Visio-based process modelling tools.”

The FloSuite application will:

  • Extend and integrate the capabilities of their best-of-breed applications including Elite practice management, InterAction for CRM and Interwoven WorkSite for document management
  • Deliver quick start implementations that automate a wide range of administrative, finance and legal processes
  • Provide a single enterprise view of business critical data

Summary:

FloSuite has provided Mishcon de Reya with an enterprise platform from which to streamline core legal, finance and administrative procedures. The flexibility and intuitive process definition model offered by FloSuite will enable the firm to deploy a wide range of business process management solutions within a short timescale and achieve a common process-centric framework.