Range of deployment & support options
Infographics offers a full range of deployment and support services, delivered by our highly-trained in-house teams, and led by specialists aligned with our main product streams.
We offer a variety of implementation and consultancy/project support options, and training programmes and materials, for FireWatch®, TeamWatch®, FloSuite® and FloSuite-developed specialist solutions.
On-premise solutions and Microsoft Azure cloud managed services
Our core applications can be deployed as traditional 'on-premise' solutions, or as a fully-managed service via Microsoft Azure, the popular 'pay-as-you-go' global cloud platform for building, deploying and managing services and applications.
Clients can run Infographics’ mission-critical solutions for Enterprise Resource Management and Business Process/Case Management on the Azure platform. Azure services will support cloud deployment of FireWatch, TeamWatch, FloSuite and other niche applications, such as Prevent + Protect, Hydrants Management, Self-service, HelpDesk, etc.
About Azure
Microsoft Azure is a collection of integrated cloud services, covering analytics, computing, database, mobile, networking, storage and web offerings.
Microsoft is the only vendor positioned as a Leader across Gartner’s Magic Quadrants for Cloud Infrastructure as a Service, Application Platform as a Service and Cloud Storage Services for a third consecutive year.
Infographics client support package
Delivery of client support services can be provided via a range of channels designed to meet individual needs. We have a Web-based customer issue logging and enhancement request system, integrated with a sophisticated Microsoft-based test/support environment, to ensure careful tracking and management of customer requirements.
Standard services:
- 24-hour online support initiation
- Telephone-based support
- Email-based support
- Remote access-based support
- On-site support
- Secure peer-to-peer online user forum
Additional services:
- 24-hour on-call emergency support service (by separate contract)
- Microsoft Azure fully-managed services (by separate contract)
Contact us for more detailed information
