FIREWATCH SOFTWARE
Human Resource and Asset Management
FireWatch, an Integrated Management Solution for the Fire and Rescue Service
FireWatch has been developed to support and streamline the management of the Fire and Rescue Service (FRS) across key operational and 'back office' functions. It provides a fully-integrated set of departmentally-focused modules that manage and automate tasks – increasing collaboration across the organisation, reducing risk, boosting efficiency and improving service delivery.
FireWatch supports the integrated management of FRS staffing levels, recruitment, training, development, payments, health & safety, and assets such as PPE, fleet and buildings.
Infographics can also support additional requirements, including replacement oif manual and paper-based processes with intelligent Web forms, rapid integration of systems and data, task management, Workflow Automation and Case Management. These functions are provided using FloSuite®, the sister product of FireWatch.
Key FireWatch Benefits:
Drive operational efficiency improvements
FireWatch improves cross-departmental working and eliminates duplication and
data entry errors – delivering significant time and administrative savings.
Information required by, and shared between, the different modules and
departments is stored, managed and updated in one central location. This
greatly reduces administrative overhead and increases efficiency.
Support safety & service improvements
FireWatch provides senior staff with a global management view of accurate,
real-time human resource management and operational information, and allows
strategic improvements to be made to safety and service delivery across the
organisation.
Manage CLG reporting and RCC integration
FireWatch delivers significant time and cost savings by providing the
ability to run pre-configured CLG reports for each FireWatch Module from a
central resource, outputting to multiple file formats, and including graphs
and charts. FloSuite has been selected by FRS clients (to work alongside
FireWatch, or independently) as a cost-effective and more suitable
'middleware' option (than other 'generic' alternatives) in order to meet the
integration and data exchange standards required by Regional Control Centres
(RCCs).
Key FireWatch Modules and Features
- Personnel Management – enables flexible contract management, rota management, time and attendance monitoring and recording (including maintaining records of incident attendance at drills and events) and supports recruitment more
- Payments – automatically calculates payments driven by event recording. Manages drill recording, detached duties, expenses and other payment types more
- Salary Calculations – automatically calculates salary based upon employees’ Competency and Role more
- IPDS &Training Centre Management – manage PDRs, NOS, NVQs, training centre resource allocation and assessment. Integrates with event recording, duty planner and other modules/functions more
- Health & Safety/Occupational Health – manages encrypted medical records and vaccinations. Links to assets and sickness, Welfare Visits and NSE Database recording more
- Fleet & Asset Management – supports management and maintenance of appliances, equipment, buildings and personal assets, and integrates with duty planner, personel records and H&S more
- Workflow & Systems Integration – FloSuite supports self-service HR, Web deployment of solutions/workflows, eliminates paper-based procedures and integrates legacy systems more
- Reporting – provides customisable templates for easy report production with flexible export options (PDF, Word, Excel, HTML, CSV and text). Supports compliance with CLG reporting across multiple departments/functions more
Technology Overview
Built using the Microsoft.NET® platform, FireWatch integrates with Microsoft Outlook® and other systems for calendar and diary management, and SMTP for email. It also integrates with Microsoft Office® Word for dynamic document generation and runs on Windows® XP, Windows Vista® , Windows 7 and Windows Server®.
FireWatch Customers
FireWatch is used by many FRS customers to support, manage and automate core HR, operational and administrative functions. Sample customers include: Royal Berkshire, Avon, Leicestershire, Norfolk, Lincolnshire, North Yorkshire, Dumfries & Galloway, West Sussex, Central Scotland, Highlands & Islands, and others.
We enjoy close working relationships with our customers by providing first rate customer service and continually striving to support changing requirements through our product enhancement programme. This is driven through our online support site and an active FireWatch user group.
Follow this link to view Royal Berkshire FireWatch Case Study
Professional Services
FireWatch customers have access to a full range of professional services from Infographics, including implementation, training, consultancy and support. We offer 24/7 customer support via the Web, as well as onsite, telephone and email support.
FireWatch Modules
To read in more detail about FireWatch Modules, please use the links below or within the left column navigation.