Senior IT Systems Manager – Edinburgh, Flexible Home/Office Working

Ref No: ITSM/22

Overview

We’re seeking a ‘hands-on’ Senior IT Systems Manager who can support the delivery and maintenance of our sophisticated internal systems and the SaaS provision of our mission-critical software solutions to major organisations within the emergency and legal services sectors. Start date immediate/negotiable.

Locations

Flexible home/office and possible remote working opportunities available. Technical teams: Infographics Tech Hub, 3 Hill Street South Lane, Edinburgh. See our locations here

Who should apply?

Enthusiastic and talented professionals with strong infrastructure and development skills, who have an eye for detail, a passion for innovation and solid experience in supporting large-scale business applications.

Who are we?

We are a leading software manufacturing company creating specialist business solutions built on the Microsoft technology stack. We work with emergency services and some of the largest law firms in the world. As a Microsoft Gold Certified Partner, we have complex, challenging internal infrastructure and use the latest technologies.

What will you do day-to-day?

  • Support the delivery and maintenance of our Microsoft Azure SaaS provision for mission-critical applications at our enterprise customer organisations, with large user bases
  • Support the effective management and maintenance of our sophisticated internal Microsoft infrastructure and cloud services
  • Manage the delivery and support of enterprise-level ERP and Case Management software solutions to our client base
  • Support our adherence to ISO 27001 and ISO 9001 and GDPR compliance

Other aspects:

  • Assisting with complex client installations, topology recommendations and providing an informed technical support service for the operating system and standard Microsoft application software to our customers, where required
  • Deputise, in his absence and as required at other times, for the Support and Quality Manager for those operational systems used in the support of our business operations and development of our software products

Tech we work with

All our teams work within Agile/Scrum and collaborate closely across departments.

  • Development teams use Visual Studio, .NET, C#, SQL Server, Azure, ASP.Net, TypeScript, JavaScript, HTML5, Microservices architecture, Xamarin, .NET Core, Docker and Installshield.
  • Our infrastructure engineers work with Azure IaaS/PaaS, Windows Server/Desktop, Active Directory, Exchange, SharePoint/Office 365, Visual Studio, Azure DevOps, Hyper-V, SQL Server, and Load Balancing/Clustering.

Essential requirements

  • Minimum of 5+ years’ experience supporting complex internal systems and business applications within a commercial environment
  • An undergraduate degree with honours in Computing Science or Infrastructure/Networking (or similar) from a leading university to a minimum award level of 2:1
  • Excellent ‘Highers’/’A Levels’ (or equivalent), including Maths

Ideal (but not essential)

Exposure to most of these technologies (but training can be given):

Azure IaaS/PaaS, Azure AD, Active Directory (ADFS and Domain Trusts), Exchange, SharePoint/Office 365, IIS, Visual Studio/Azure DevOps, Hyper-V, Containers/Docker, RDS / RemoteApp, SQL Server (DBA, SSDT, SSIS, SSRS and AlwaysOn), Scripting (PowerShell, DOS), Load Balancing/Failover Clustering/DFS, Network Security and Disaster Recovery, VPN, InstallShield.

Nice to have

  • Any relevant Microsoft Certifications e.g. MCSA, MCSE, Microsoft Certified Associate
  • DevOps experience, including exposure to working in the software industry or administering systems to support the software development lifecycle
  • Experience in working to the standards of ISO 27001 and/or ISO 9001

Package/Rewards

  • Competitive salary commensurate with skills and experience – with regular reviews, excellent company pension and benefits package.
  • Hybrid and remote working opportunities to provide a great work-life balance.
  • Modern tech and business hubs in city centre Edinburgh, with the latest tech.
  • Fantastic rail, tram and bus links, access to a parking space and bike storage, and a cycle-to-work scheme.
  • Investment in your professional development, with support for Microsoft qualifications and online learning tools.
  • Opportunity to work with the latest Microsoft technologies, improve your development skills and support mission-critical solutions for major clients.
  • Join a friendly bunch, with regular social activities and end of Scrum pizza.


Infographics is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. GDPR: We may retain your CV and other details provided in connection with recruitment. We store prospective candidate data within Company email and HR software. As part of our hiring process, Infographics may seek employment and/or character references and background checks prior to a confirmed offer of employment. Candidates have the right to request a copy of personal data we hold, and to request corrections, deletion and cessation of processing. Our lawful basis for processing this information is by separate condition, in compliance with Article 10, and your written permission will be sought by way of (a) ‘consent’ in advance of doing so and (b) ‘contract’, in that you are entering into a contract of employment with us. View our full Privacy Policy here.

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